Care Team FAQs

We are regulated by the Care Quality Commission (CQC) and follow all current guidance for safe and compassionate care. Under the Health and Social Care Act 2008, CQC registration is a legal requirement in England for providers of health and adult social care. It protects our clients by ensuring that our providers are fit to deliver effective care solutions.

Invoices will be calculated according to the service user’s payment preference, either weekly, bi-weekly, or monthly. Payment may be made through bank transfer, cash, cheques or other arrangement as agreed in the contract. However, if the service user has opted to pay our fees using a credit card, a processing fee equivalent to 1.69% of the total invoice amount will be applicable, subject to change and requirements of the bank’s credit card transaction.

Have any questions about how it works? Get in touch with our team at info@marysteam.co.uk

St Mary’s Care Team provide care service according to onboarding procedure. Our Care Manager or Care Coordinator will conduct an initial assessment to know the preferred care needed to the service user. After this, we will prepare a care plan according to the service needed and CQC compliance. We will then conduct another assessment as routine.

Yes, you may cancel at any time.

If you would like to cancel the service, you must inform us 7-days prior as outlined in your care contract. You should inform us of service cancellation via email – support@stmarysteamcare.co.uk

If you simply want to cancel you service for a day, please give our team 24-hours’ notice. Without this notice, you will still be charged for the service.

Yes, our carers have been trained how to administer medication and are able to do so.

Our personal care involves daily hands-on support with essential hygiene and grooming tasks. These include, but are not limited to, bathing, dressing, toileting and mobility. The carer’s role is tailored to the client’s unique needs to help clients maintain independence and dignity.

Our carers are experienced and professionally trained to respect dignity by allowing individuals to make choices about how care is delivered. All our care is provided sensitively to ensure dignity is maintained.

Personal carers are trained to assist with daily activities, often holding certifications in health and social care. All our carers follow protocols regarding safety, hygiene and the effective use of Personal Protective Equipment (PPE).

Assisted living, otherwise known as extra-care housing, is when residents live in a self-contained flat, with their own front door, but staff are usually available for up to 24 hours a day to provide personal care and support.

Services vary depending on the client’s needs. This can range from physical support with day-to-day tasks such as cleaning and laundry to help with personal care routines like dressing or bathing.

Assisted living is best suited to those with low-level care needs, as assisted living homes provide a safe environment in which older adults can continue to enjoy their independence. For those living with more complex conditions – such as dementia, Parkinson’s or multiple sclerosis – assisted living may not be able to offer the specialist care they need.

Home care services can help you to look after yourself and your home that you can remain independent for longer. If you find yourself needing extra support with day-to-day tasks, home care can help. Home care is also a good option for those who need a short-term solution.

Live-in care involves an experienced care professional living in the home with the client and providing continuous support as and when it is needed. Home care is typically several shorter visits throughout the day.

If you aren’t sure what you or your relative needs, get in touch with one of our team to discuss the level of support they need and any personal preferences they may have.

Our service is provided all year-round including weekends and bank holidays, so you can rest assured that you or your loved one will always receive a high-quality service.

Live in care is when a care professional lives in your home and can therefore provide round-the-clock care. It is ideal for those who want to live in their own home but require help throughout the day and night. It can be a short-term or long-term solution.

Yes, live-in care is a good solution for those living with difficult conditions, such as dementia, Parkinson’s and mobility challenges. Our carers work alongside health professionals and family members to offer comprehensive services with dignity and expertise.

Yes, short-term live-in care is available for those that need it to for temporary situations that require higher levels of support. Get in touch with our team to discover how we can adapt to your needs.  

The care required for those with dementia evolves as the condition progresses. Initially, they may only require some support with tasks or reminders.

This includes but is not limited to personal care (bathing, dressing, grooming), mobility (walking and transferring), managing medications, communication and maintaining a safe living environment.

Yes, our carers are experienced professionals who are specially trained to support those with dementia. Training covers understanding different manifestations of dementia, communication techniques, behavioural management and person-centred care.

For dementia clients who don’t want to go to a nursing home, home care offers a one-to-one, personalised solution from the comfort of their own home. This enables the dementia patient remain around familiar memories and surroundings, whilst also remaining safe.

Terminal care or palliative care offers comprehensive support for individuals in the final months and years of their lives. Our carers are attentive and professional, focusing on comfort, dignity and quality of life.

Terminal care can be provided in various settings based on patient preference, including their home, a nursing home, a hospital or a hospice.

Palliative care becomes necessary after a terminal illness is diagnosed and the methods for alleviating pain are prescribed.  

Specialised care provides tailored, high-level support for individuals with complex, long-term, or rare health conditions, often delivered at home or in dedicated care homes by highly trained staff.

A thorough assessment is conducted by our expert team to create a personalised plan tailored to the individual’s unique physical and emotional needs. 

Our specialised care service can be provided in the individual’s own home, or within specialist care homes that focus on conditions like dementia and post-stroke care.